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Frequently Asked Questions

We accept Visa, MasterCard, Discover, and American Express. All transactions are encrypted and secured through our state-of-the-art security system, and handled by our payment partner, Stripe.

You can choose yearly or monthly payments. On the Pricing page, choose the Monthly or yearly option at the top, and click the “Get Started” button on the plan you’d like to start with.

Website Shepherd offers three tiers of monthly services for your WordPress website. These plans take the stress out of maintaining your website.

Please visit the Pricing page to learn about our care plans and to get started.

For all three tiers of care plan, we back up, and safely update your website, ensuring your website stays faster, and more secure from hackers. We’ll send you a monthly report to tell you what work we did, so you are always in control.

We also have plans that help you grow your website, send you monthly visitor traffic reports with suggestions on how you can make your website better for your visitors.

Our Business plan offers advanced performance enhancements and protection, the enterprise looking for an edge online.

Check out the Pricing page for a complete list of features, or contact us with any questions.

You bet! If you cancel within 30 days of the start of your service, you will receive a full refund on your care plan or hosting. After that, when you cancel, we won’t charge you anymore, and you will have plan coverage for the remainder of your chosen billing period. After 30 days, we do not offer refunds.

Hosting is a service that gives your website a place to live online. Every website needs hosting, and there are a lot of different kinds. See our hosting page for a more detailed explanation.

You don’t have to use our hosting to sign up for a WordPress Care Plan, it just makes your life easier. 🙂

Great question! Yes, we offer fully managed WordPress website hosting. If you already have hosting, you can continue to keep it, or we can move your website to our managed hosting for free. Please see the hosting page for more details, or reach out to see how we can help.

We believe your website is special, so we take care of each website individually. When you sign up, we will reach out to you and decide on the best way to start caring for your website.

When you first sign up, your card will be authorized, but not charged. Next, we will finish setting up your website. Once everything is working, then we will then charge your card. This way, you aren’t paying until your plan is fully active. Please allow 2-3 business days to get your account set up.

When you sign up for monthly payments, you will be charged on the same date every month, approximately every 30 days. For example, if you sign up on the 12th of March, your next payment will be on the 12th of April.

For yearly plans, your payment will be on your yearly anniversary.

No sorry, just WordPress. If you are thinking about switching to WordPress, we are happy to offer you a free quote to transfer your existing website to a WordPress environment. Just get in touch.

2-3 business days. Your billing day will be the same day we’ve finished setting up your care plan, so you won’t be billed until you are cared for. Please note, your funds may be marked “pending” in your bank statement until the first day of coverage.

Prompt email and chat support is included for all plans, Monday through Friday, 9am-6pm. Emergency support outside these hours is available, depending on our team’s availability. Fees may apply for emergency support.

We sure do. Every additional website you purchase a care plan for, we will take off 20%. Please reach out to us to set this up.

Yes, we do this all the time!

We can update the words and pictures on your website, change the colors, fonts, and layout, install and configure plugins, or even develop custom features.

We also provide training on WordPress and the basics of SEO (Search Engine Optimization). Please contact us for a free quote.

Don’t see the answer you’re looking for? Contact us, and we can help answer any questions you have.

Or, pick a care plan, and try it out for 30 days, risk-free!

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